Manager, Technical Support Engineering

Salesforce UK

**
8+ years in technical support
2+ years leading technical teams
Slack platform proficiency
** Salesforce UK is seeking a Manager for Technical Support Engineering to lead global support for Slack products. This strategic leadership role emphasizes operational excellence, team development, and customer satisfaction, with an expectation of flexibility in work shifts. **

Job Summary

  • This strategic leadership position is responsible for driving the global success and operational excellence of Slack product support with seamless 24/7 coverage.
  • The role requires a leader who can enforce metric rigor, manage high-priority escalations, and execute transformational initiatives to enhance efficiency across the organization.
  • Candidates must possess strong analytical acumen to translate complex data into actionable insights while fostering a high-performance team culture rooted in shared accountability.

Matching Summary

Match Score: 75

** Salesforce UK is seeking a Manager for Technical Support Engineering to lead global support for Slack products. This strategic leadership role emphasizes operational excellence, team development, and customer satisfaction, with an expectation of flexibility in work shifts. **

Skills & Requirements

Must-have

  • 8+ years in Technical Support
  • 2+ years leading technical teams
  • Slack platform proficiency
  • Enterprise support tools knowledge
  • Complex escalation management
  • 24/7 global shift flexibility

Nice-to-have

  • Strategic leadership mindset
  • Cross-functional collaboration skills
  • Data-driven decision making
  • Customer-centric culture building
  • Proactive process optimization

Key Requirements

  • Minimum 8 years in Technical Support
  • At least 2 years in management role
  • Bachelor's degree in technical domain
  • Experience managing Product Support teams

Work Rights

Not specified

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