Customer Support Representative-contact Center- Day Shift
DH Pace Company
Peachtree Corners, GA, USA
On-site
Handle customer concerns
Process service and installation tickets
Update customer records in erp system
DH Pace Company is seeking a full-time Customer Service Representative for their Peachtree Corners, GA contact center. The ideal candidate will provide exceptional support to residential and commercial customers while managing service and installation tickets in a fast-paced environment
Job Summary
The DH Pace Company is a family-owned business with over 60 offices across the continental United States.
This role involves providing exceptional support to residential and commercial customers, accurately processing tickets, and collaborating with internal teams.
Benefit offerings include medical, dental, vision, paid time off, paid holidays, 401k with employer match, and company-paid life and disability insurance.
Matching Summary
Match Score: 85
DH Pace Company is seeking a full-time Customer Service Representative for their Peachtree Corners, GA contact center. The ideal candidate will provide exceptional support to residential and commercial customers while managing service and installation tickets in a fast-paced environment.
Skills & Requirements
Must-have
Handle customer concerns
Process service and installation tickets
Update customer records in ERP system
Meet Key Performance Indicators (KPIs)
Nice-to-have
Collaborate with internal teams
Improve customer experience
Adapt to changing priorities
Key Requirements
High school diploma or equivalent
Experience in customer service
Proficiency in Microsoft Office Suite and CRM software