Not specified; not specified; fully pyid health & ...
On-site
2+ years technical or customer support experience
Troubleshoot complex technical issues
Analyze log files to identify root causes
Smartsheet is seeking a Support Specialist to tackle complex technical issues and resolve customer problems efficiently
Job Summary
Smartsheet is seeking a Support Specialist to tackle complex technical issues and resolve customer problems efficiently.
The role involves troubleshooting using internal documentation, analyzing log files, and collaborating with colleagues to share expertise.
Employees receive fully paid health and life insurance, 12 days of paid vacation, and access to professional development courses.
Matching Summary
Smartsheet is seeking a Support Specialist to tackle complex technical issues and resolve customer problems efficiently.
Salary
Not specified; Not specified; Fully paid Health & Life insurance; Monthly stipend; 12 days paid Vacation; 20 weeks Maternity Leave; 12 weeks Paternity/Adoption Leave
Skills & Requirements
Must-have
2+ years technical or customer support experience
Troubleshoot complex technical issues
Analyze log files to identify root causes
Work with customers via email phone and chat
Comfortable working in ambiguous situations
Nice-to-have
Conceptual understanding of RESTful services
Firm grasp of cloud applications
Empathetic and confident issue ownership
Ability to upskill colleagues
Willingness to engage on complex matters
Key Requirements
2+ years technical or customer support experience
Must reside in Costa Rica
Flexibility to work outside standard business hours