Manager - L2 Salesforce Configuration Analyst

Pwpoland

Not specified
Daily l2 technical support
Salesforce user rights and permissions
Salesforce solution documentation
Pwpoland is seeking a Manager - L2 Salesforce Configuration Analyst to provide technical support for global Salesforce users, manage user permissions, and create documentation and reports. The ideal candidate should have over five years of experience in Salesforce configuration and project management within an enterprise environment, as well as strong analytical skills and advanced English proficiency

Job Summary

  • Provide daily L2 technical support to global Salesforce users, managing user rights and permissions.
  • Identify, diagnose, and resolve technical issues, escalating and tracking as needed, while creating and maintaining reports and dashboards.
  • Analyze integration and data flow problems and manage elevated access requests, ensuring correct information management and security.

Matching Summary

Match Score: 85

Pwpoland is seeking a Manager - L2 Salesforce Configuration Analyst to provide technical support for global Salesforce users, manage user permissions, and create documentation and reports. The ideal candidate should have over five years of experience in Salesforce configuration and project management within an enterprise environment, as well as strong analytical skills and advanced English proficiency.

Skills & Requirements

Must-have

  • Daily L2 technical support
  • Salesforce user rights and permissions
  • Salesforce solution documentation
  • Diagnose and resolve technical issues
  • Create and maintain reports and dashboards
  • Manage elevated access requests
  • Analyze integration and data flow issues

Nice-to-have

  • Advanced Excel and MS Office skills
  • Understanding of information security
  • Data protection knowledge
  • Intellectual curiosity
  • Embracing change
  • Empathy
  • Inclusion

Key Requirements

  • 5+ years enterprise Salesforce projects
  • 5+ years Sales Cloud configuration
  • Documenting processes and designing solutions
  • Advanced English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter