Crm & Loyalty Manager

Shell Energy UK

Hong Kong, HK, Hong Kong
Competitive starting salary; annual performance re...
**
Bachelor's degree in business or marketing
Minimum 6 years crm and loyalty experience
Strong numerical and analytical capability
** Shell Energy UK is seeking an experienced CRM & Loyalty Manager to enhance customer loyalty and drive performance through digital platforms and partnerships. The role involves collaboration with various stakeholders to improve the customer journey and is aligned with Shell's commitment to transitioning to a net-zero emissions business. **

Job Summary

  • This role supports Shell's Powering Progress strategy and the ambition to transition to a net-zero emissions business.
  • You will lead and coach a team to deep-dive into customer behaviors and translate insights into actions to improve promotional effectiveness.
  • The position offers competitive starting salary, flexible working hours, and access to extensive training and development programmes.

Matching Summary

Match Score: 75

** Shell Energy UK is seeking an experienced CRM & Loyalty Manager to enhance customer loyalty and drive performance through digital platforms and partnerships. The role involves collaboration with various stakeholders to improve the customer journey and is aligned with Shell's commitment to transitioning to a net-zero emissions business. **

Salary

Competitive starting salary; Annual performance related salary increase; Paid parental leave and benefits package

Skills & Requirements

Must-have

  • Bachelor's degree in Business or Marketing
  • Minimum 6 years CRM and loyalty experience
  • Strong numerical and analytical capability
  • Proficiency in MS Word, Excel, PowerPoint
  • Excellent spoken English and Cantonese

Nice-to-have

  • Marketing communications experience
  • Mandarin language proficiency
  • Experience with digital platforms
  • Proactive mindset in ambiguous environments

Key Requirements

  • Bachelor's degree required
  • 6+ years experience in CRM/loyalty
  • English and Cantonese fluency required

Work Rights

Not specified

Tailored Resume

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