Real Time Analyst | Batangas

TaskUs

Batangas, Philippines
Not specified; not specified; comprehensive benefi...
Real-time queue monitoring
Forecast variance analysis
Schedule adherence tracking
The Real Time Analyst is responsible for intraday performance management, ensuring forecast achievement and service level adherence

Job Summary

  • The Real Time Analyst is responsible for intraday performance management, ensuring forecast achievement and service level adherence.
  • TaskUs offers a People First culture with competitive salaries, comprehensive benefits, and opportunities for internal mobility.
  • Candidates must analyze variations to forecast, compile accurate intraday reports, and recommend schedule adjustments in real time.

Matching Summary

The Real Time Analyst is responsible for intraday performance management, ensuring forecast achievement and service level adherence.

Salary

Not specified; Not specified; Comprehensive benefits packages included

Skills & Requirements

Must-have

  • Real-time queue monitoring
  • Forecast variance analysis
  • Schedule adherence tracking
  • Contact center WFM metrics
  • Root cause analysis skills

Nice-to-have

  • Strong numerical literacy
  • Proactive decision making
  • Empathy for fellow workers
  • Win-win conflict resolution
  • Trend projection capabilities

Key Requirements

  • Bachelor's degree in Economics, Mathematics, or Engineering
  • 1 year experience in RTA or WFM roles
  • Strong analytical and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter