Base: 20.200 € grosspyear; bonus: up to 4.800 € gr...
On-site
2+ years experience in quality or training
Fluent english and spanish spoken and written
Intermediate excel skills required
Concentrix is seeking a bilingual (English and Spanish) Training & Quality Specialist for an on-site role in Barcelona. The position involves conducting quality evaluations, delivering training, and supporting continuous improvement initiatives to enhance performance and service quality
Job Summary
This role involves conducting quality evaluations, calibrations, and delivering onboarding and refresher trainings to ensure operational consistency.
The company offers a permanent full-time contract with a base salary of 20,200 € plus potential bonuses up to 4,800 € annually.
Candidates will support AI and BOT training initiatives while analyzing performance data to identify trends and drive decision-making.
Matching Summary
Match Score: 85
Concentrix is seeking a bilingual (English and Spanish) Training & Quality Specialist for an on-site role in Barcelona. The position involves conducting quality evaluations, delivering training, and supporting continuous improvement initiatives to enhance performance and service quality.
Salary
Base: 20.200 € gross/year; Bonus: Up to 4.800 € gross/year; Benefits: Full paid training, referral bonus, career development programs
Skills & Requirements
Must-have
2+ years experience in Quality or Training
Fluent English and Spanish spoken and written
Intermediate Excel skills required
Experience with Power BI or DOMO reporting tools
Conduct quality evaluations and calibrations
Nice-to-have
Familiarity with AI/BOT training environments
Knowledge of ISO standards compliance
Strong stakeholder management skills
Experience with CRM tools
Ability to drive continuous improvement initiatives
Key Requirements
2+ years experience in Quality, Training, or Coaching
Fluent bilingual proficiency in English and Spanish