Contact Center Representative - Mbna Customer Service Specialist
TD
Ottawa, Ontario, Canada
Base: $45,700 - $61,000 cad; bonus/equity: not spe...
Customer service experience
Multitasking with computer systems
Digital literacy with devices
As the voice of TD, you’ll be passionate about understanding our customers and delivering legendary customer service by providing tailored solutions to meet their unique banking needs
Job Summary
As the voice of TD, you’ll be passionate about understanding our customers and delivering legendary customer service by providing tailored solutions to meet their unique banking needs.
After completing in-person training and onboarding, you will primarily work offsite from a secure, private workspace with occasional in-person team events.
TD offers regular career development conversations, mentoring programs, competitive benefits, and a supportive environment to help colleagues thrive both at work and at home.
Matching Summary
As the voice of TD, you’ll be passionate about understanding our customers and delivering legendary customer service by providing tailored solutions to meet their unique banking needs.
Salary
Base: $45,700 - $61,000 CAD; Bonus/Equity: Not specified; Benefits: Health and well-being benefits, savings and retirement programs, paid time off, banking discounts
Skills & Requirements
Must-have
Customer service experience
Multitasking with computer systems
Digital literacy with devices
Compliance and regulatory adherence
Remote work capability
Performance metrics achievement
Nice-to-have
Bilingual in French and English
Consultative advice skills
Positive attitude and resiliency
Team collaboration
Continuous learning mindset
Key Requirements
High School Diploma or equivalent
Bilingualism is an asset
Experience in financial or service industries preferred