The House Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service by locating and contacting homeowners to collect on charged off secured and unsecured mortgage debt
Job Summary
The House Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service by locating and contacting homeowners to collect on charged off secured and unsecured mortgage debt.
This role involves managing house inventory accounts, maintaining communication with customers, setting up payments, and working settlements to minimize company loss.
Newrez offers a comprehensive total rewards package designed to support employees' careers, communities, wellbeing, and futures, including medical, dental, vision insurance, 401(k) with match, and paid leave.
Matching Summary
The House Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service by locating and contacting homeowners to collect on charged off secured and unsecured mortgage debt.
Skills & Requirements
Must-have
Negotiating mortgage debt
Collecting charged off debt
Managing house inventory accounts
Customer communication and relationship building
Adhering to FDCPA/CFPB guidelines
Nice-to-have
Empowering employees and encouraging innovation
Investing in employee growth and wellbeing
Making a positive impact in communities
Key Requirements
High School education required
1+ years collection experience preferred
Post charge off and/or deficiency balance collections experience a plus