Conversation Designer/analyst – Chatbot & Digital Experience Using Ai

Bankwest

Conversation design experience
Multi-turn conversational journeys
Systems thinking and ambiguity
Define the voice, behaviour, and intelligence of the Bankwest Bee chatbot by designing natural, human-centred conversations

Job Summary

  • Define the voice, behaviour, and intelligence of the Bankwest Bee chatbot by designing natural, human-centred conversations.
  • Design intelligent, multi-turn dialogue experiences at the heart of how our chatbot understands context and guides customers.
  • Run experiments, form hypotheses, test ideas, and iterate based on user behaviour and insights to continuously improve accuracy and experience.

Matching Summary

Define the voice, behaviour, and intelligence of the Bankwest Bee chatbot by designing natural, human-centred conversations.

Skills & Requirements

Must-have

  • Conversation design experience
  • Multi-turn conversational journeys
  • Systems thinking and ambiguity
  • LLM behaviour and limitations
  • AI chatbot tools
  • Generative AI features

Nice-to-have

  • Collaborative spirit
  • Low-code solutions
  • Data modelling best practices
  • ALM, DevOps, governance

Key Requirements

  • Proven ability in conversation design
  • Experience with UX designers, product managers, engineers
  • Background in chatbots or AI-driven products

Work Rights

Not specified

Tailored Resume

Cover Letter