Access/outreach Specialist - Carolina Neurosurgery & Spine Associates - Live Answer

Carolina Neurosurgery & Spine Associates

Charlotte, US
Base: $19.80 - $29.70; bonus/equity: not specified...
Hybrid
Answer inbound and outbound calls
Schedule patient appointments
Communicate with patients
Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner

Job Summary

  • Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner.
  • Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner.

Salary

Base: $19.80 - $29.70; Bonus/Equity: Not specified; Benefits: Comprehensive suite of Total Rewards

Skills & Requirements

Must-have

  • Answer inbound and outbound calls
  • Schedule patient appointments
  • Communicate with patients
  • Handle patient messages and refills
  • Organize patient care paperwork

Nice-to-have

  • Fast-paced environment
  • Career development programs
  • Comprehensive total rewards

Key Requirements

  • High School Diploma or GED required
  • Associates degree in healthcare related field preferred
  • Medical, secretarial, and/or customer service experience required
  • 1 year in a medical office or healthcare setting preferred
  • Experience in appointment scheduling and managing patient phone calls preferred
  • Experience as CMA/RMA, MOA or in a call center environment preferred

Work Rights

Not specified

Tailored Resume

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