The Office Assistant performs essential front office duties including answering phones, scheduling appointments, and managing patient check-ins under the direction of providers
Job Summary
The Office Assistant performs essential front office duties including answering phones, scheduling appointments, and managing patient check-ins under the direction of providers.
This role requires maintaining accurate patient medical records in EPIC while verifying insurance coverage and collecting payments according to established guidelines.
The position involves coordinating the office schedule for providers, handling mail and lab results, and ensuring confidentiality and safety for all patients and employees.
Matching Summary
The Office Assistant performs essential front office duties including answering phones, scheduling appointments, and managing patient check-ins under the direction of providers.
Skills & Requirements
Must-have
Answer and triage incoming telephone calls
Schedule patient appointments based on urgency
Verify patient and insurance information
Maintain accurate patient medical records in EPIC
Collect co-payments and process daily charges
Nice-to-have
Knowledge of medical terminology
Experience with RHPA guidelines
Ability to coordinate provider business schedules
Proficiency with ICS document management system
Strong interpersonal communication skills
Key Requirements
Six months previous clerical experience
High School Graduate or GED equivalent
Previous work experience in a provider office preferred