Service Advisor

Montclair Acura

Verona, NJ, United States
$64,000.00-$161,000.00 py
**
Customer communication
Service estimates
Repair order processing
** Montclair Acura is seeking an Automotive Service Advisor to facilitate customer service and communication between clients and technicians. The ideal candidate should have previous service advisor experience, a basic mechanical understanding of automobiles, and a strong customer service focus. **

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 75

** Montclair Acura is seeking an Automotive Service Advisor to facilitate customer service and communication between clients and technicians. The ideal candidate should have previous service advisor experience, a basic mechanical understanding of automobiles, and a strong customer service focus. **

Salary

$64,000.00-$161,000.00

Skills & Requirements

Must-have

  • customer communication
  • service estimates
  • repair order processing
  • warranty administration

Nice-to-have

  • team player
  • exemplary customer service
  • basic mechanical understanding

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior automotive technician experience a plus
  • Acceptable driving record
  • Valid driver's license

Work Rights

Not specified

Tailored Resume

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