Senior Customer Success Manager

Workday

Tokyo, Japan
Fully remote
Customer relationship management
Product roadmap communication
Success plan development
Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services

Job Summary

  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services.
  • CSMs work directly with customers to improve their overall user experience with Workday, acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap.
  • This role offers a large degree of autonomy and discretion in strategic design and engagement planning for assigned customers, with potential for global career paths.

Matching Summary

Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services.

Skills & Requirements

Must-have

  • Customer relationship management
  • Product roadmap communication
  • Success plan development
  • Issue resolution and escalation
  • Customer adoption support
  • SaaS business model understanding

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • AI utilization promotion

Key Requirements

  • 5+ years customer facing services experience
  • 1+ years project management experience
  • Business level Japanese communication
  • Ability to travel up to 30%
  • 50%+ office attendance in Tokyo or Osaka

Work Rights

Not specified

Tailored Resume

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