Customer Success Manager - Paradox

Workday

Scottsdale, AZ, USA
Base: $95,000 - $142,600 usd; bonus/equity: eligib...
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5+ years customer success experience
Enterprise saas implementation support
Global cross-functional collaboration
** Workday is seeking a Customer Success Manager for its Paradox team, responsible for supporting clients with onboarding, training, and ongoing product assistance related to their AI-powered recruitment solutions. The ideal candidate will have at least five years of experience in customer success or account management in a SaaS environment, with a strong ability to collaborate with clients and internal teams. **

Job Summary

  • The role involves partnering with enterprise clients to achieve strategic business goals using an AI-powered conversational recruiting platform.
  • Candidates must have a proven track record of collaborating at the executive level and engaging across corporate functions like Sales and Product Management.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers while providing competitive compensation and benefits.

Matching Summary

Match Score: 75

** Workday is seeking a Customer Success Manager for its Paradox team, responsible for supporting clients with onboarding, training, and ongoing product assistance related to their AI-powered recruitment solutions. The ideal candidate will have at least five years of experience in customer success or account management in a SaaS environment, with a strong ability to collaborate with clients and internal teams. **

Salary

Base: $95,000 - $142,600 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available

Skills & Requirements

Must-have

  • 5+ years customer success experience
  • Enterprise SaaS implementation support
  • Global cross-functional collaboration
  • Executive level relationship building
  • HR or recruiting software domain expertise

Nice-to-have

  • Sun-drenched optimism and drive
  • Mentorship of junior team members
  • Functional and technical product expertise
  • Proactive adoption planning skills
  • Experience with AI-powered solutions

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • 5+ years supporting enterprise SaaS solutions
  • Excellent verbal and written communication skills

Work Rights

Not specified

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