Customer Service Representative

TROYTECH INTERNATIONAL CONSULTING PTE LTD

Singapore, Singapore
1-2 years customer-facing experience
High school diploma or equivalent
45-50 wpm typing speed
This role serves as the front line for users resolving issues across multiple channels including chat, email, and phone

Job Summary

  • This role serves as the front line for users resolving issues across multiple channels including chat, email, and phone.
  • The representative will identify recurring customer pain points and report them to refine support workflows and product features.
  • Candidates must meet performance metrics such as CSAT, First Response Time, and Resolution Rate while maintaining data integrity.

Matching Summary

This role serves as the front line for users resolving issues across multiple channels including chat, email, and phone.

Skills & Requirements

Must-have

  • 1-2 years customer-facing experience
  • High School Diploma or equivalent
  • 45-50 WPM typing speed
  • Zendesk Salesforce Freshdesk proficiency
  • Google Workspace MS Office skills

Nice-to-have

  • Empathy when dealing with frustrated customers
  • Adaptability to shifting priorities
  • Strong time management skills
  • Reliability and consistent shift attendance

Key Requirements

  • 1-2 years in customer-facing role
  • High School Diploma or equivalent education
  • Minimum 45-50 WPM typing speed

Work Rights

Not specified

Tailored Resume

Cover Letter