Customer Service Senior Representative

Cigna

Bengaluru, India
First contact resolution
Adhering to operating procedures
Responding promptly to inquiries
As a key member of our Customer Service Team, you will be the first point of contact for our global customers, providing unparalleled support via telephone, live chat, or email

Job Summary

  • As a key member of our Customer Service Team, you will be the first point of contact for our global customers, providing unparalleled support via telephone, live chat, or email.
  • Your responsibilities include ensuring first contact resolution and responding promptly to customer inquiries, adhering to operating procedures and regulations in line with policy terms and conditions.
  • This role offers a unique opportunity to contribute to a global leader in healthcare insurance, guiding customers through the health care system and empowering them with information and insight.

Matching Summary

As a key member of our Customer Service Team, you will be the first point of contact for our global customers, providing unparalleled support via telephone, live chat, or email.

Skills & Requirements

Must-have

  • First contact resolution
  • Adhering to operating procedures
  • Responding promptly to inquiries
  • Monitoring turnaround times
  • Excellent English communication skills

Nice-to-have

  • Empathetic customer service
  • Building collaborative relationships
  • Proactive process improvements
  • People person

Key Requirements

  • 2 to 4 years experience
  • Processing global healthcare insurance claims
  • Any Graduate
  • Available for shifts Monday-Sunday
  • 8-week induction training

Work Rights

Not specified

Tailored Resume

Cover Letter