Assist Independent Delivery Contractors (IDCs) and operations team by phone and email to ensure technical issues related to our IDC portal and systems are resolved on time
Job Summary
Assist Independent Delivery Contractors (IDCs) and operations team by phone and email to ensure technical issues related to our IDC portal and systems are resolved on time.
Intelcom | Dragonfly is Canada’s leader in last-mile logistics, with operations across three continents and a vision to deliver fast, accurate, and reliable service powered by cutting-edge technology.
Enjoy a flexible and stimulating environment with benefits including an on-site gym, employer-provided lunch, comprehensive group insurance, and a group RRSP plan.
Matching Summary
Assist Independent Delivery Contractors (IDCs) and operations team by phone and email to ensure technical issues related to our IDC portal and systems are resolved on time.
Skills & Requirements
Must-have
Technical issue resolution
Liaise with IT helpdesk
Manage support mailbox and tickets
Follow correct processes and documentation
Remedy situations during working hours
Nice-to-have
Positive enthusiastic attitude
Strong people skills
Service-oriented mentality
Actively listen and troubleshoot
Learn new systems quickly
Key Requirements
High school diploma or GED minimum
Prior related support experience preferred
Skilled in use of personal computers and software applications