Manager, Rheumatology Internal Contact Center Strategy

Johnson & Johnson Innovative Medicine

Horsham, Pennsylvania, United States of America
Patient access and affordability
Healthcare patient experience
Call center strategy and operations
The Manager, Rheumatology Internal Contact Center Strategy will support the evolution of our existing programs and processes through the new PSC delivery model across the J&J Innovative Medicine Immunology portfolio

Job Summary

  • The Manager, Rheumatology Internal Contact Center Strategy will support the evolution of our existing programs and processes through the new PSC delivery model across the J&J Innovative Medicine Immunology portfolio.
  • This position is responsible for helping to identify, co-create, operationalize and optimize the solutions needed to support patients as they seek to start and stay on their prescribed treatment.
  • You will be a member of the broader PSC Innovation and Implementation team, working closely with the PECS patient experience teams and other patient solutions teams to deliver, measure and optimize the patient journey.

Matching Summary

The Manager, Rheumatology Internal Contact Center Strategy will support the evolution of our existing programs and processes through the new PSC delivery model across the J&J Innovative Medicine Immunology portfolio.

Skills & Requirements

Must-have

  • Patient access and affordability
  • Healthcare patient experience
  • Call center strategy and operations
  • Customer-centric design process
  • Program optimization and performance

Nice-to-have

  • Agile and adaptable mindset
  • Growth mindset and learning
  • Empathetic and compassionate approach
  • Conviction and persistence in influencing

Key Requirements

  • Bachelor's degree required
  • Minimum of 5 years healthcare business experience
  • Minimum of 3 years pharmaceutical industry experience
  • Experience in patient access or reimbursement strategy
  • Ability to lead without direct authority

Work Rights

Not specified

Tailored Resume

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