BW Forsyth Partners LLC seeks an Ignition and Automation Support Engineer to provide technical support for clients using Ignition-based industrial applications. The role involves troubleshooting production system issues, ensuring client operational continuity, and working in a 24/7 support environment
Job Summary
This role serves as the first point of contact for clients facing system downtime within a 24/7 support desk environment.
The position requires independently diagnosing and resolving common application problems while escalating complex architectural issues to engineering teams.
Candidates must be comfortable working flexibly across rotating 12-hour or 8-hour shift rotations to maintain continuous support coverage.
Matching Summary
Match Score: 85
BW Forsyth Partners LLC seeks an Ignition and Automation Support Engineer to provide technical support for clients using Ignition-based industrial applications. The role involves troubleshooting production system issues, ensuring client operational continuity, and working in a 24/7 support environment.
Skills & Requirements
Must-have
Ignition architecture and gateway knowledge
Troubleshooting SCADA/HMI systems
Basic Python script understanding
Understanding of PLC operation and protocols
Remote access tools proficiency (RDP, VPN)
SQL queries and database connectivity checks
Nice-to-have
PLC programming experience in ladder logic
Ignition Level 1 Associate certification
Background in food & beverage or life sciences
Experience with Modbus, OPC-UA, Ethernet/IP
Comfortable working rotating 24/7 shifts
Key Requirements
2+ years technical support experience in industrial environment
1+ years hands-on experience with Ignition-based applications
1+ years experience troubleshooting PLC-based automation systems