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Johnson & Johnson is seeking a Dutch or Flemish-speaking Customer Service Specialist for their Innovative Medicine division in Prague, Czechia. The role involves managing customer orders, inquiries, and case management, requiring strong communication and problem-solving skills.
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Job Summary
The customer service specialist is primarily handling customer orders and calls, case management in Sales Force, but can extend to responsibilities across customer service orders, returns and financial transactions returns, credits and debits for external and internal customers.
You will be responsible for processing and investigating customer cases/calls, orders, potentially returns, credits and debits and other issues, credit and billing investigations / approvals and transactions to provide excellent customer service and experience.
Process orders on JDE system in timely manner, ensuring appropriate approvals, documentation and accuracy of inputs to ensure service levels are met to our customers.
Matching Summary
Match Score: 75
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Johnson & Johnson is seeking a Dutch or Flemish-speaking Customer Service Specialist for their Innovative Medicine division in Prague, Czechia. The role involves managing customer orders, inquiries, and case management, requiring strong communication and problem-solving skills.
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