The Technical Account Manager will own the day-to-day relationship with Axon’s key customer(s) to a build long-term, strategic partnership
Job Summary
The Technical Account Manager will own the day-to-day relationship with Axon’s key customer(s) to a build long-term, strategic partnership.
As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customer more efficient and more confident within their daily workflows.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment.
Matching Summary
The Technical Account Manager will own the day-to-day relationship with Axon’s key customer(s) to a build long-term, strategic partnership.
Skills & Requirements
Must-have
Mastery of Axon technologies
Lead business and technical presentations
Provide tier-2 technical support
Develop knowledge base articles
Report bugs and trends to engineering
Create and maintain product test environments
Work closely with local partners
Own client and partner relationships
Improve technical documentation
Communicate customer feedback
Maintain customer confidence
Nice-to-have
Fast-paced, challenging, and meaningful work
Drive real change and continuous growth
Work better together with diverse perspectives
Adapt to rapidly changing circumstances
Excel in high-stress situations
Key Requirements
5+ years of IT support or deployment experience
Experience with Major City or Enterprise-level customers
ITIL and Change Management processes understanding
Experience with software image creation and maintenance
Knowledge of IT/Networking concepts
Knowledge in Digital Video, Mobile communications, IP security, Embedded Systems, IAM, SAAS
Experience implementing and managing relational database solutions