Manager, Project Management | Agent Communications Platforms

Capital One

McLean, VA, US
Mclean, va: $151,900 - $173,400; richmond, va: $13...
On-site
Genai implementation
Customer-facing agentic servicing
Project lifecycle management
Capital One is seeking a Manager of Project Management for their Agent Communications Platforms team in McLean or Richmond, VA. The role focuses on leading high-visibility projects centered around implementing Generative AI technology to enhance customer service, requiring strong project and people management skills

Job Summary

  • This role will be a critical leader in pursuing an aggressive, high-visibility project focused on standing up customer-facing agentic servicing for the bank, leveraging the latest in Generative AI (GenAI) technology.
  • The Manager Project Manager will be integral in the successful delivery of our cutting-edge GenAI initiatives.
  • Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports.

Matching Summary

Match Score: 85

Capital One is seeking a Manager of Project Management for their Agent Communications Platforms team in McLean or Richmond, VA. The role focuses on leading high-visibility projects centered around implementing Generative AI technology to enhance customer service, requiring strong project and people management skills.

Salary

McLean, VA: $151,900 - $173,400; Richmond, VA: $138,100 - $157,700; Bonus/Equity: Performance based incentive compensation; Benefits: Comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • GenAI implementation
  • Customer-facing agentic servicing
  • Project lifecycle management
  • Risk mitigation for GenAI deployment
  • Cross-functional alignment

Nice-to-have

  • Strategic roadmap definition
  • Ethical AI concerns
  • Customer experience impacts
  • Team leadership and development

Key Requirements

  • 7+ years of Project Management experience
  • 1+ year of People Management experience
  • 8+ years of Project Management experience
  • 3+ years of People Management experience
  • PMP, Lean, Agile or Six Sigma certification

Work Rights

Not specified

Tailored Resume

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