Customer Banking Specialist - Docklands

CommBank

Docklands, Australia
Hybrid
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
CommBank is seeking a Customer Banking Specialist for their Docklands branch, responsible for delivering exceptional customer service and providing tailored banking solutions. The role involves engaging with customers to assess their financial needs and supporting them with various banking products

Job Summary

  • The Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Docklands Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Banking Specialist for their Docklands branch, responsible for delivering exceptional customer service and providing tailored banking solutions. The role involves engaging with customers to assess their financial needs and supporting them with various banking products.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Demonstrate in-branch technology
  • Problem solve and provide solutions

Nice-to-have

  • Financial wellbeing focus
  • Act with integrity
  • Customer at the centre
  • Holistic solutions provider

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Work in a busy retail environment

Work Rights

Not specified

Tailored Resume

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