Customer Advocate I

HCSC

Houston, TX, United States
Base: $18.50ph non-negotiable; bonus/equity: align...
Fully remote
Respond to telephone and written inquiries
Conduct research
Data entry and typing experience
At HCSC, our employees are the cornerstone of our business and the foundation to our success

Job Summary

  • At HCSC, our employees are the cornerstone of our business and the foundation to our success.
  • This position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
  • At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.

Matching Summary

At HCSC, our employees are the cornerstone of our business and the foundation to our success.

Salary

Base: $18.50/hr non-negotiable; Bonus/Equity: Aligns with annual incentive bonus plan; Benefits: Robust total rewards package

Skills & Requirements

Must-have

  • Respond to telephone and written inquiries
  • Conduct research
  • Data entry and typing experience
  • Interpersonal communication skills
  • Verbal and written communication skills
  • Analytical and organizational skills

Nice-to-have

  • Learn quickly and adapt to change
  • Knowledge of medical terminology
  • Experience with various lines of business

Key Requirements

  • High school diploma OR GED
  • 6 months customer service experience
  • 6 months office environment experience
  • Ability to sit for long periods of time

Work Rights

Not specified

Tailored Resume

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