Manager, Enquiry Management

PCCW-HKT DataCom Services Ltd

Hong Kong, HK, HK
On-site
Customer service management
Resolve customer enquiries
Investigate customer issues
PCCW-HKT DataCom Services Ltd is seeking a Manager for Enquiry Management to oversee customer inquiries related to the eMPF platform, ensuring prompt resolution and compliance with service level agreements. The ideal candidate will have a background in customer service management, preferably within the financial industry, with strong analytical and communication skills

Job Summary

  • As the Manager of Enquiry Management, you will be assigned to resolve customer enquiries related to eMPF from various channels.
  • Provide guidance and support to ensure the high performance of team members and maintain compliance with all service level agreement for customer enquiries across various platforms.
  • Regularly analyze enquiry trends and prepare reports for management to develop an improvement plan.

Matching Summary

Match Score: 85

PCCW-HKT DataCom Services Ltd is seeking a Manager for Enquiry Management to oversee customer inquiries related to the eMPF platform, ensuring prompt resolution and compliance with service level agreements. The ideal candidate will have a background in customer service management, preferably within the financial industry, with strong analytical and communication skills.

Skills & Requirements

Must-have

  • customer service management
  • resolve customer enquiries
  • investigate customer issues
  • team performance guidance
  • service level agreement compliance
  • enquiry trend analysis

Nice-to-have

  • collaborative environment fostering
  • process refinement and enhancement

Key Requirements

  • Bachelor’s degree in Business Administration
  • Minimum 5 years of experience
  • Experience in financial industry
  • Strong understanding of pension products
  • Excellent command of English and Chinese
  • Strong analytical and problem-solving skills

Work Rights

Not specified

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