Senior Associate Specialist, Customer Service

Celanese

Ciudad de Mexico, Distrito Federal, Mexico
**
Fluent english proficiency required
Sap knowledge is an advantage
Customer service experience preferred
** Celanese is seeking a Senior Associate Specialist in Customer Service to ensure perfect order fulfillment within the order-to-cash process. The role involves working closely with various internal teams and maintaining customer relationships while managing tasks such as order entry, billing adjustments, and complaint resolution. **

Job Summary

  • The Senior Associate Specialist is responsible for ensuring perfect order fulfillment within the order to cash process.
  • Key responsibilities include maintaining customer master information in SAP and processing billing adjustments such as returns and credits.
  • Celanese is a global leader in chemistry with over 11,000 employees worldwide and net sales of $10.3 billion.

Matching Summary

Match Score: 75

** Celanese is seeking a Senior Associate Specialist in Customer Service to ensure perfect order fulfillment within the order-to-cash process. The role involves working closely with various internal teams and maintaining customer relationships while managing tasks such as order entry, billing adjustments, and complaint resolution. **

Skills & Requirements

Must-have

  • Fluent English proficiency required
  • SAP knowledge is an advantage
  • Customer service experience preferred
  • Troubleshooting and problem solving skills
  • Ability to build relationships

Nice-to-have

  • Positive attitude and empathy
  • Detail-focused and precise work style
  • Ability to multitask under stress
  • Open to thinking out of the box
  • Strong communication skills

Key Requirements

  • College/university degree
  • Fluent English language skills
  • Customer service experience (advantage)
  • SAP system knowledge (advantage)

Work Rights

Not specified

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