Base: $15 ph; bonus/equity: not specified; benefit...
On-site
Proven customer service experience
Front-line leadership skills
Fast-paced environment adaptability
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service
Job Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while maintaining facility standards.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance.
Matching Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
Salary
Base: $15 per hour; Bonus/Equity: Not specified; Benefits: Free membership, health insurance, 401(k) matching, daily pay
Skills & Requirements
Must-have
Proven customer service experience
Front-line leadership skills
Fast-paced environment adaptability
Strong organizational abilities
Fitness management software proficiency
Nice-to-have
Excellent written and verbal communication
Solution-oriented mindset for complaints
Team player with empathy
Passion for fitness industry culture
Social media platform knowledge
Key Requirements
Must pass background check
Obtain CPR certification within 30 days
Complete EōS Ethos and Customer Service Training within 30 days
Ability to lift more than 40 lbs routinely
Experience in fitness or hospitality industry preferred