Signature Customer Success Account Manager - West Haven, Ct
UPS
West Haven, CT, US
Customer satisfaction and retention at scale
Managing multiple customers efficiently
Driving customer loyalty and growth
The Signature Customer Success Account Manager will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale
Job Summary
The Signature Customer Success Account Manager will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale.
This role will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement to drive customer loyalty and growth.
The position requires managing a large portfolio of lower-tier accounts with a focus on efficiency and scalability, monitoring customer health metrics, and updating retention data.
Matching Summary
The Signature Customer Success Account Manager will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale.
Skills & Requirements
Must-have
customer satisfaction and retention at scale
managing multiple customers efficiently
driving customer loyalty and growth
monitoring customer health metrics
issue management and escalation
Nice-to-have
innovative possibilities
rewarding culture
talented teams
upselling / cross-selling opportunities
value-driven guidance
Key Requirements
0–4 years in customer success
SMB account management experience
strong organizational skills
data-driven mindset
Must be a U.S. Citizen or National
Work Rights
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.