Patient Relations Coordinator

Loyola Medicine

Chicago, US
Base: $50,606.40 - $78,478.40 py; bonus/equity: no...
Complaint and grievance resolution
Service recovery process
Patient family experience
Plays a crucial role in leading Loyola University Health System in complaint and grievance resolution, service recovery, and patient family experience across the IL/IN region

Job Summary

  • Plays a crucial role in leading Loyola University Health System in complaint and grievance resolution, service recovery, and patient family experience across the IL/IN region.
  • Collaborates with patients, families, leaders, clinical, and non-clinical staff, to review and address patient and family concerns, complaints and grievances.
  • We offer our Patient Related Coordinators Benefits from Day One, DailyPay!, Tuition Reimbursement, Career Development, Referral Rewards, Strong Team Culture, and Career Growth Opportunities.

Matching Summary

Plays a crucial role in leading Loyola University Health System in complaint and grievance resolution, service recovery, and patient family experience across the IL/IN region.

Salary

Base: $50,606.40 - $78,478.40 per year; Bonus/Equity: Not specified; Benefits: Benefits from Day One

Skills & Requirements

Must-have

  • Complaint and grievance resolution
  • Service recovery process
  • Patient family experience
  • Patient complaint tracking system
  • Multi-disciplinary care conferences

Nice-to-have

  • Bi-lingual in Spanish
  • Strong Team Culture
  • Career Growth Opportunities
  • Person-centered care

Key Requirements

  • Bachelor's Degree
  • Three years' experience
  • Academic teaching facility experience
  • Related healthcare experience
  • Microsoft based applications
  • Epic

Work Rights

Not specified

Tailored Resume

Cover Letter