Customer Resolution Specialist (in Office)

First American Financial

New York, NY, United States
Base: $25.49 - $33.98 hourly; bonus/equity: not sp...
Customer inquiry resolution
Phone and email communication
Cross-functional collaboration
First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans

Job Summary

  • First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans.
  • The Customer Resolution Specialist is a key member of the centralized Customer Experience team responsible for improving responsiveness, consistency, and cross-functional coordination.
  • First American fosters an inclusive, people-first culture with numerous awards for diversity and workplace excellence, offering a comprehensive benefits package including medical, dental, vision, 401k, PTO, and an employee stock purchase plan.

Matching Summary

First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans.

Salary

Base: $25.49 - $33.98 hourly; Bonus/Equity: Not specified; Benefits: medical, dental, vision, 401k, PTO, employee stock purchase plan

Skills & Requirements

Must-have

  • customer inquiry resolution
  • phone and email communication
  • cross-functional collaboration
  • order status and billing support
  • CRM or case management systems

Nice-to-have

  • solutions-oriented problem solving
  • strong organizational skills
  • curious mindset and willingness to learn
  • professional phone presence
  • multi-product operational experience

Key Requirements

  • prior customer service experience
  • experience with CRM or ticketing systems
  • ability to work independently
  • strong verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter