Your Work Shapes the World at Caterpillar Inc., joining a global team who cares not just about the work we do – but also about each other
Job Summary
Your Work Shapes the World at Caterpillar Inc., joining a global team who cares not just about the work we do – but also about each other.
Provide hotline coverage for MineStar product family, resolving a high percentage of application issues and promptly escalating when a quick resolution cannot be obtained.
Benefits include medical, dental, medicines reimbursement, Wellhub, psychological support, private pension plan, profit share, and more.
Matching Summary
Your Work Shapes the World at Caterpillar Inc., joining a global team who cares not just about the work we do – but also about each other.
Skills & Requirements
Must-have
MineStar hardware and software troubleshooting
Standard support processes and ticketing systems
Verbal and written customer communication
MineStar product family hotline coverage
Incident management and root cause analysis
First-call technical support for enterprise applications
Nice-to-have
Inclusive company culture
Personal and professional growth
Building a better world
Cares about each other
Problem solvers and future world builders
Key Requirements
Bachelor's degree
Advanced English level
Call center or helpdesk experience
Experience investigating technical problems
Mining industry experience
Bachelor's degree in IT, Engineering, Data Science