Guest Experience Supervisor, Full Time

Four Seasons Hotels Ltd

Denver, United States
Base: $26.00ph; bonus/equity: not specified; benef...
Vip guest management
Guest relations/concierge
Problem resolution
As a Guest Experience Supervisor, you will play a pivotal role in ensuring that our guests have a seamless and memorable stays at FS DEN

Job Summary

  • As a Guest Experience Supervisor, you will play a pivotal role in ensuring that our guests have a seamless and memorable stays at FS DEN.
  • Your ability to deliver warm, welcoming and personalized service will be instrumental in elevating guest satisfaction with brand loyalty.
  • Comprehensive benefits include medical, dental, and vision insurance, paid time off, 401k with company matching, complimentary stays, and more.

Matching Summary

As a Guest Experience Supervisor, you will play a pivotal role in ensuring that our guests have a seamless and memorable stays at FS DEN.

Salary

Base: $26.00/hour; Bonus/Equity: Not specified; Benefits: Medical, dental, and vision insurance, Paid Time Off and Vacation Pay, 401k participation with company matching program, Complimentary stays at Four Seasons worldwide, Discounted RTD Flex Pass, Free shift meal, Complimentary cleaning of employee uniforms

Skills & Requirements

Must-have

  • VIP Guest Management
  • Guest Relations/Concierge
  • Problem Resolution
  • Quality Assurance
  • Opera experience
  • Luxury hotel experience

Nice-to-have

  • Genuine heart
  • Personalized service
  • Solution-oriented approach
  • Warm, welcoming service

Key Requirements

  • Minimum 2 years of luxury hotel experience
  • Experience in Concierge and PBX highly preferred
  • Experience in Opera
  • Skilled active listening and problem solving
  • Flexible working hours

Work Rights

Not specified

Tailored Resume

Cover Letter