Overnight Veterinary Er Client Service Representative – $1,000 Sign-on Bonus

Anne Arundel Veterinary Emergency Clinic

Annapolis, Maryland, United States
Competitive hourly pyy; $1,000 sign-on bonus; shif...
4 day overnight shifts (8:00pm – 6:00am)
Overnight shift availability (8pm-6am)
Multi-line phone system operation
Triage incoming calls and assess urgency
Anne Arundel Veterinary Emergency Clinic (AAVEC) is seeking Overnight Veterinary Client Service Representatives to join their collaborative team. The role requires strong customer service skills and the ability to work in a fast-paced, emotionally charged environment while providing compassionate care to clients and their pets

Job Summary

  • The role involves greeting clients warmly, triaging incoming calls to assess urgency, and acting as a critical communication link between clients and clinicians during emergencies.
  • Candidates must be able to handle sensitive situations with empathy, including end-of-life support, while maintaining composure in a high-pressure overnight environment.
  • The position offers a four-day, 10-hour overnight schedule with three days off, along with comprehensive benefits including medical insurance, 401(k) matching, and holiday pay.

Matching Summary

Match Score: 85

Anne Arundel Veterinary Emergency Clinic (AAVEC) is seeking Overnight Veterinary Client Service Representatives to join their collaborative team. The role requires strong customer service skills and the ability to work in a fast-paced, emotionally charged environment while providing compassionate care to clients and their pets.

Salary

Competitive hourly pay; $1,000 sign-on bonus; Shift differential for overnight hours

Skills & Requirements

Must-have

  • Overnight shift availability (8pm-6am)
  • Multi-line phone system operation
  • Triage incoming calls and assess urgency
  • Process payments and financial transactions
  • Maintain electronic medical records

Nice-to-have

  • Experience in emotionally demanding environments
  • De-escalating tense or emotional situations
  • Compassionate communication skills
  • Collaborative team player mindset
  • Fast-paced environment adaptability

Key Requirements

  • Minimum of 2 years high-level customer service experience
  • Veterinary experience preferred
  • Availability for rotating weekend and holiday shifts

Work Rights

Not specified

Tailored Resume

Cover Letter