Marriott Vacations Worldwide is seeking a Resolution Services Supervisor in Cork, Ireland, who will manage escalated customer issues, support resort operations, and develop team members. The ideal candidate should have a strong customer service background, excellent communication skills, and a proactive attitude towards problem-solving
Job Summary
The role serves as a primary resource for resolving escalated customer issues, financial matters, and owner survey responses across the organization.
Supervisors are expected to act as Manager on Duty during early morning, evening, Saturday, and Bank Holiday shifts while mentoring associates.
The position requires collaboration with legal and privacy teams to handle complex cases such as the Spanish Timeshare case and GDPR requests.
Matching Summary
Match Score: 85
Marriott Vacations Worldwide is seeking a Resolution Services Supervisor in Cork, Ireland, who will manage escalated customer issues, support resort operations, and develop team members. The ideal candidate should have a strong customer service background, excellent communication skills, and a proactive attitude towards problem-solving.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Strong background in customer service
Fluent in English communication
Knowledge of Marriott systems and procedures
Experience with escalated issue resolution
Ability to work flexible shifts including weekends
Nice-to-have
Collaborative team leadership skills
Problem-solving using Total Quality process
Sensitivity to diverse interpersonal needs
Proactive approach to process improvement
Key Requirements
Fluent in English
Strong customer service experience
Proficiency with Microsoft and proprietary systems