The role involves providing high-level scientific support and operator training to customers while ensuring immediate resolution of reagent and software problems
Job Summary
The role involves providing high-level scientific support and operator training to customers while ensuring immediate resolution of reagent and software problems.
Roche is an equal opportunity employer dedicated to advancing science and ensuring everyone has access to healthcare through over 30 billion tests conducted annually.
This field-based position requires documenting all activities in CRM systems and escalating unsolved cases to second-level support centers.
Matching Summary
The role involves providing high-level scientific support and operator training to customers while ensuring immediate resolution of reagent and software problems.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Fluent in English oral and written
B.S. Medical Laboratory Sciences or related field
Experience with automated laboratory equipment
Knowledge of core lab solutions biochemistry immunology
Advanced computer skills Windows Microsoft Office
Nice-to-have
Proactive mindset with critical thinking
Experience with Roche instruments preferred
Service and customer oriented approach
Ability to work well in a team environment
Key Requirements
Bachelor's degree in Medical Laboratory Sciences, Chemistry, Histopathology, Biology, or Biochemistry
Work-related experience in laboratory practice or use of automated equipment
Good knowledge of core lab solutions including biochemistry and immunology