Front Of House Team Leader

Carat Australia

London, United Kingdom
Lead by example
Inspire team to 5-star standards
Manage multiple reception desks
As a senior ambassador for dentsu, our Team Leader is the face and voice of our business and will lead by example, demonstrating the highest levels of service

Job Summary

  • As a senior ambassador for dentsu, our Team Leader is the face and voice of our business and will lead by example, demonstrating the highest levels of service.
  • The role has responsibility for the Front of House, hospitality, and client meeting room areas in our Head Office.
  • We embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual.

Matching Summary

As a senior ambassador for dentsu, our Team Leader is the face and voice of our business and will lead by example, demonstrating the highest levels of service.

Skills & Requirements

Must-have

  • Lead by example
  • Inspire team to 5-star standards
  • Manage multiple reception desks
  • Accountable for FOH presentation
  • Act as escalation point
  • Manage client visits and bookings
  • Represent business as First Aider/Fire Marshal

Nice-to-have

  • Positive can-do attitude
  • Focus on seamless client journey
  • Trust and appropriate strategies
  • Curiosity and explore opportunities
  • Flexible manner in line with business needs

Key Requirements

  • Management background in FOH/reception/hospitality/concierge
  • Experience in marketing, creative, media or technology sectors
  • Experience leading and inspiring a team
  • Solid administrative skills
  • Strong customer service & people skills
  • Strong IT skills (Outlook, MS Office, Engage)
  • First Aider/Fire Marshal – Desirable

Work Rights

Not specified

Tailored Resume

Cover Letter