The Soft Services Manager will have a primary focus on prime customer experience and managing vendor services
Job Summary
The Soft Services Manager will have a primary focus on prime customer experience and managing vendor services.
The SSM will manage and maintain performance, processes, and quality standards for soft services including lobby ambassador operations, EV charging programs, commuter services, mail and shipping operations, and associated budgets and work orders.
JLL empowers you to shape a brighter way, combining world-class services, advisory, and technology for their clients.
Matching Summary
The Soft Services Manager will have a primary focus on prime customer experience and managing vendor services.
Salary
Base: $65000 - $85000; Bonus/Equity: 10% annual target bonus; Benefits: Comprehensive Medical, Dental & Vision Care, 401(k) plan with matching company contributions, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay
Skills & Requirements
Must-have
customer experience focus
vendor service management
hospitality mindset
quality assurance programs
KPI and metrics management
contract performance management
Nice-to-have
innovation of services
stakeholder management skills
continuous improvement focus
Key Requirements
4+ years of experience in soft services management, hospitality, or facilities operations
Demonstrated vendor management expertise
Proven experience managing customer-facing service teams
Strong financial acumen
Proficiency with facility management systems (CMMS)
Excellent communication, interpersonal, and stakeholder management skills
Work Rights
Authorized to work in the United States without sponsorship