Xerox Corporation is seeking an L2 Operations Manager for their Cebu City location. The role involves overseeing operational teams, ensuring the execution of standard processes, and driving continuous improvement initiatives to meet key performance indicators
Job Summary
The L2 Operations Manager owns the end-to-end execution of operational teams to ensure standard processes are consistent and efficient.
This role is accountable for driving continuous improvement initiatives to eliminate waste, enhance efficiencies, and improve customer satisfaction.
The manager serves as a key escalation point for stakeholders regarding partner or customer issues and provides functional guidance to Operations Managers.
Matching Summary
Match Score: 85
Xerox Corporation is seeking an L2 Operations Manager for their Cebu City location. The role involves overseeing operational teams, ensuring the execution of standard processes, and driving continuous improvement initiatives to meet key performance indicators.
Skills & Requirements
Must-have
End-to-end operational execution ownership
Continuous improvement and waste elimination
Customer escalation resolution management
KPI achievement and performance reporting
Team leadership and development
Strategic project implementation support
Nice-to-have
Experience with D365 or Cloud MPS projects
Strong stakeholder management skills
Proactive problem-solving mindset
Ability to drive cross-functional alignment
Commitment to diversity and inclusion culture
Key Requirements
Non-Executive Manager level experience
Proven track record in operational KPI management
Experience leading back-office operations teams
Capability to manage strategic project adoption
Strong analytical and conceptual thinking abilities