Base: not specified; bonus/equity: cash-based ince...
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10 years it service management experience
Strong itil v3 or v4 knowledge
Sox itgc audit readiness leadership
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Integer is seeking a Senior Manager for IT Service Management who will oversee ITSM governance, incident, change, and problem management, and ensure compliance with SOX ITGCs. The ideal candidate should possess extensive experience in IT Service Management, a strong understanding of ITIL practices, and be capable of leading through influence while fostering a culture of continuous improvement.
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Job Summary
The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates must lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of company holidays.
Matching Summary
Match Score: 75
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Integer is seeking a Senior Manager for IT Service Management who will oversee ITSM governance, incident, change, and problem management, and ensure compliance with SOX ITGCs. The ideal candidate should possess extensive experience in IT Service Management, a strong understanding of ITIL practices, and be capable of leading through influence while fostering a culture of continuous improvement.
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Salary
Base: Not specified; Bonus/Equity: Cash-based incentive program; Benefits: Comprehensive package with immediate eligibility
Skills & Requirements
Must-have
10 years IT Service Management experience
Strong ITIL v3 or v4 knowledge
SOX ITGC audit readiness leadership
Incident Change Problem Management oversight
CMDB governance and data integrity
Nice-to-have
Intermediate or Managing Professional ITIL certification
Experience with large-scale IT modernization
Executive communication and facilitation skills
Ability to balance control with agility
Data-informed leadership mindset
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in ITSM or IT Operations
Demonstrated experience with Incident, Change, and Problem Management
Strong working knowledge of SOX ITGCs or regulated controls