Acquire Intelligence is an award-winning global outsourcer providing contact center and back office services, aiming to help businesses work smarter through people, processes, and automation
Job Summary
Acquire Intelligence is an award-winning global outsourcer providing contact center and back office services, aiming to help businesses work smarter through people, processes, and automation.
As a Workforce Queue Analyst, you will manage call volume, routing strategies, and real-time queue monitoring to ensure peak contact center performance and optimal labor resource allocation.
The company offers benefits such as HMO coverage, epic yearly kick-off parties, recognition awards, real career growth with internal promotions, and work-life balance with generous leave policies.
Matching Summary
Acquire Intelligence is an award-winning global outsourcer providing contact center and back office services, aiming to help businesses work smarter through people, processes, and automation.
Skills & Requirements
Must-have
Real-time queue monitoring
Call volume management
Routing strategies
Labor resource allocation
Contact center performance analysis
Nice-to-have
Innovation and teamwork
Entrepreneurial energy
Fast with intent
Laugh and learn
Key Requirements
Must have experience with internal and external platforms for monitoring
Must be able to analyze and manage call volume and performance using multiple platforms
Must be able to troubleshoot escalated routing or system issues
Must be able to analyze statistical data for call allocation goals