Senior Manager Ams Operations

AIA Australia

Australia
Application support operational leadership
It service management leadership
Vendor performance management
This position is a senior leadership role responsible for the operational performance, service delivery governance and day to day management of AIA Australia's Application Management Support (AMS) Run organisation

Job Summary

  • This position is a senior leadership role responsible for the operational performance, service delivery governance and day to day management of AIA Australia's Application Management Support (AMS) Run organisation.
  • The role ensures high quality, secure, compliant, and resilient application support across mission critical systems, while driving operational excellence, vendor accountability, and a strong customer focused service culture.
  • Access training and development to build on your current skills and enjoy wonderful Health and Wellbeing initiatives that support you.

Matching Summary

This position is a senior leadership role responsible for the operational performance, service delivery governance and day to day management of AIA Australia's Application Management Support (AMS) Run organisation.

Skills & Requirements

Must-have

  • Application Support operational leadership
  • IT service management leadership
  • vendor performance management
  • security, compliance, APRA CPS
  • ITIL practice maturity
  • risk, compliance, security frameworks

Nice-to-have

  • customer focused service culture
  • people leadership and mentoring
  • driving transformation and uplift
  • Healthier, Longer, Better Lives purpose

Key Requirements

  • Significant experience in Application Support
  • Significant experience in IT service management
  • Significant experience in operational leadership
  • Experience leading technical specialist teams
  • Experience leading vendor partners
  • ITIL Foundation certification required
  • ITIL Intermediate or Service Operations preferred

Work Rights

Not specified

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