Customer Service Representative

Livingston Animal Hospital

Warrensburg, MO, United States
On-site
Professional phone etiquette
Handle emotional clients
Manage emergency situations
Livingston Animal Hospital is seeking a Customer Service Representative (CSR) to be the primary point of contact for clients, providing exceptional service both over the phone and in-person. The ideal candidate will possess strong customer service skills, a compassionate demeanor, and the ability to manage multiple tasks efficiently

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.
  • Operates multiple-line telephone system, answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately.
  • Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.

Matching Summary

Match Score: 85

Livingston Animal Hospital is seeking a Customer Service Representative (CSR) to be the primary point of contact for clients, providing exceptional service both over the phone and in-person. The ideal candidate will possess strong customer service skills, a compassionate demeanor, and the ability to manage multiple tasks efficiently.

Skills & Requirements

Must-have

  • Professional phone etiquette
  • Handle emotional clients
  • Manage emergency situations
  • Accurate cash drawer management
  • Maintain client and pet records

Nice-to-have

  • Welcoming environment creation
  • Positive client impression
  • Adapt to multiple situations

Key Requirements

  • HS Diploma or educational equivalent
  • Excellent customer service skills
  • Computer efficiency
  • Very detail-oriented
  • Ability to work weekends and holiday rotations

Work Rights

Not specified

Tailored Resume

Cover Letter