Customer Service Administrator

Quilter

Southampton, United Kingdom
Not specified; incentive scheme available; pension...
Previous administrative experience required
Proficiency in microsoft office excel
Strong verbal and written communication skills
This critical role serves as the face of the company, ensuring high satisfaction for advisers through efficient policy administration and query resolution

Job Summary

  • This critical role serves as the face of the company, ensuring high satisfaction for advisers through efficient policy administration and query resolution.
  • The position requires processing various financial transactions including new client pensions, investments, transfers, and money-in/money-out activities within defined service levels.
  • Employees are eligible for a non-contributory company pension scheme, an incentive scheme based on business performance, and 182 hours of annual holiday leave.

Matching Summary

This critical role serves as the face of the company, ensuring high satisfaction for advisers through efficient policy administration and query resolution.

Salary

Not specified; Incentive Scheme available; Pension Scheme: Non-contributory company scheme

Skills & Requirements

Must-have

  • Previous administrative experience required
  • Proficiency in Microsoft Office Excel
  • Strong verbal and written communication skills
  • Ability to meet strict service level agreements
  • High attention to detail in document preparation

Nice-to-have

  • Proactive problem-solving approach
  • Knowledge of financial products and services
  • Experience with pension and investment administration
  • Commitment to diversity and inclusivity values

Key Requirements

  • Administrative experience with Microsoft Office proficiency
  • Strong organizational skills to prioritize workloads
  • Adeptness in recording and interpreting report data

Work Rights

Not specified

Tailored Resume

Cover Letter