Pro Experience Manager

Home Depot

Staten Island, US
Base: $56,000 - $61,000; bonus/equity: not specifi...
Pro customer experience
Store operational processes
Customer service standards
Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty

Job Summary

  • Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.
  • This role drives efficient Pro customer flow, enforces Pro standards, ensures timely deliveries, and performs Manager on Duty responsibilities.
  • Key responsibilities include coaching associates, upholding company policies, championing a safe working environment, and managing Pro department staffing.

Matching Summary

Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.

Salary

Base: $56,000 - $61,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Pro customer experience
  • Store operational processes
  • Customer service standards
  • Inventory management
  • Safety procedures
  • Manager on Duty responsibilities

Nice-to-have

  • Champion GET culture
  • Drive associate morale
  • Talent acquisition input
  • Voice of the Associate initiatives
  • Merchandising strategy execution

Key Requirements

  • 1 year relevant work experience
  • Management of people
  • Retail operations experience
  • High school diploma or GED
  • Must be 18 years of age or older
  • Legally permitted to work in the United States
  • Flexible schedule including nights, weekends, and overtime

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter