Lead Production Support Analyst

Transamerica Corporation

Denver, CO, US
Base: $114,000 - $140,000 annually; bonus: eligibl...
Hybrid
8+ years production support experience
3+ years lead role management
Aws and azure cloud platforms
The role is responsible for end-to-end production support management ensuring availability and stability for business-critical applications

Job Summary

  • The role is responsible for end-to-end production support management ensuring availability and stability for business-critical applications.
  • Candidates must demonstrate strong technical fluency to guide triage across application, infrastructure, and database layers while managing vendor teams.
  • The position offers a comprehensive benefits package including a pension plan, 401k match, and up to 160 hours of paid time off annually.

Matching Summary

The role is responsible for end-to-end production support management ensuring availability and stability for business-critical applications.

Salary

Base: $114,000 - $140,000 annually; Bonus: Eligible for Annual Bonus based on Company Bonus Plan; Benefits: Pension Plan, 401k Match, Medical/Dental/Vision Insurance

Skills & Requirements

Must-have

  • 8+ years production support experience
  • 3+ years lead role management
  • AWS and Azure cloud platforms
  • ServiceNow incident problem change
  • Vendor team performance management
  • Root cause analysis RCA execution

Nice-to-have

  • Financial services regulated environment
  • Automation and self-healing scripts
  • SLO/SLI reliability reporting
  • Multi-sourced global delivery models
  • Bachelor's degree in IT or CS

Key Requirements

  • 8+ years in production support or SRE
  • 3+ years in a lead role
  • Strong knowledge of ITSM/ITIL practices
  • Experience managing vendor/contractor teams
  • Authorized to work in the U.S.

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter