Customer Service Returns Agent

Europcar Mobility Group

Heathrow Airport, United Kingdom
Competitive basic salary; bonus earnings potential...
Hybrid
Excellent communication and interpersonal skills
Work in a fast-paced environment
Customer facing service
Europcar Mobility Group is seeking a Customer Service Returns Agent for its Heathrow Airport location, focusing on providing exceptional customer service in a fast-paced environment. The ideal candidate should possess strong interpersonal skills, a valid driving license, and a passion for service, with flexibility in working hours

Job Summary

  • Europcar is looking for a Customer Service Returns Assistant to work as part of the vehicle returns team in a fast-paced environment where the customer is at the centre of everything.
  • Responsibilities include providing world-class customer facing service at every stage of the rental process, assisting customers in car parks, ensuring administrative accuracy, and processing workshop vehicles.
  • Benefits include competitive salary, bonus potential, holiday allowance, pension, life insurance, discounted car hire, and career progression opportunities.

Matching Summary

Match Score: 85

Europcar Mobility Group is seeking a Customer Service Returns Agent for its Heathrow Airport location, focusing on providing exceptional customer service in a fast-paced environment. The ideal candidate should possess strong interpersonal skills, a valid driving license, and a passion for service, with flexibility in working hours.

Salary

Competitive Basic Salary; Bonus earnings potential; 5.6 weeks holiday (including bank holidays)

Skills & Requirements

Must-have

  • Excellent communication and interpersonal skills
  • Work in a fast-paced environment
  • Customer facing service

Nice-to-have

  • Passion for service
  • Level-headed approach to challenges
  • Team player in a diverse team

Key Requirements

  • Full, valid clean driving licence
  • Minimum of 4 years driving experience
  • Flexibility in working hours including days, evenings, and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter