Bilingual Customer Service Representative

LITHIA Inc

Dallas, TX, United States
Base: $40,000-$60,000; bonus/equity: not specified...
Bilingual customer communication
Digital transaction coordination
Vehicle purchase support
Driveway is the digital retail arm of Lithia & Driveway, aiming to make car ownership easy, transparent, and enjoyable by blending technology with human touch

Job Summary

  • Driveway is the digital retail arm of Lithia & Driveway, aiming to make car ownership easy, transparent, and enjoyable by blending technology with human touch.
  • The role involves answering customer questions, coordinating virtual vehicle inspections, and arranging vehicle pick-ups from customers' homes.
  • Employees receive best-in-class industry benefits including competitive pay, medical/dental/vision plans, paid holidays and PTO, disability and life insurance, 401(k), stock purchase plan, and vehicle purchase discounts.

Matching Summary

Driveway is the digital retail arm of Lithia & Driveway, aiming to make car ownership easy, transparent, and enjoyable by blending technology with human touch.

Salary

Base: $40,000-$60,000; Bonus/Equity: Not specified; Benefits: Competitive pay, medical, dental, vision, PTO, disability, life insurance, 401(k), stock purchase plan

Skills & Requirements

Must-have

  • Bilingual customer communication
  • Digital transaction coordination
  • Vehicle purchase support
  • CRM and email communication
  • Virtual vehicle inspection coordination
  • Customer concierge expertise

Nice-to-have

  • Strong attention to detail
  • Excellent communication skills
  • Time management
  • Active listening skills
  • Critical thinking
  • Team-oriented mindset
  • Adaptability and accountability

Key Requirements

  • Bilingual proficiency
  • Experience with customer service
  • Ability to lift up to 25 pounds
  • Effective communication via chat and phone

Work Rights

Not specified

Tailored Resume

Cover Letter