Manager, Contact Center

941

Norton, VA, United States
Base: $65,440 - $80,000; bonus/equity: not specifi...
Overseeing daily operations
Monitoring service levels
Analyzing statistical data
The Manager, Contact Center is responsible for overseeing the daily operations of a high-volume Contact Center, ensuring production, quality, and contract standards are met

Job Summary

  • The Manager, Contact Center is responsible for overseeing the daily operations of a high-volume Contact Center, ensuring production, quality, and contract standards are met.
  • Key responsibilities include providing leadership, managing budgets, analyzing data to identify opportunities, and overseeing staff performance and development.
  • The company offers a comprehensive benefits package including health, dental, vision, 401(k) with match, paid time off, and tuition reimbursement.

Matching Summary

The Manager, Contact Center is responsible for overseeing the daily operations of a high-volume Contact Center, ensuring production, quality, and contract standards are met.

Salary

Base: $65,440 - $80,000; Bonus/Equity: Not specified; Benefits: Health and Life Insurance Plans, Dental and Vision Plans, 401(k) with a company match, Paid Time Off and Holiday Pay, Maternity/Paternity Leave, Tuition Reimbursement

Skills & Requirements

Must-have

  • overseeing daily operations
  • monitoring service levels
  • analyzing statistical data
  • driving accountability
  • managing direct reports

Nice-to-have

  • fostering a positive work environment
  • leadership mentoring opportunities
  • casual dress environment

Key Requirements

  • 5+ years leadership/supervisory experience
  • 3+ years Contact Center leadership
  • High school diploma or G.E.D.

Work Rights

Not specified

Tailored Resume

Cover Letter