Associate

Iron Mountain

Bangalore, India
2-5 years customer service experience
Crm software proficiency
Microsoft office suite knowledge
Iron Mountain is seeking a motivated Customer Excellence Associate to join their Customer Excellence team in Bangalore

Job Summary

  • Iron Mountain is seeking a motivated Customer Excellence Associate to join their Customer Excellence team in Bangalore.
  • The role involves managing complex customer inquiries via phone, email, and chat while meeting high satisfaction targets.
  • Candidates must collaborate with cross-functional teams to resolve escalated issues and enhance overall service processes.

Matching Summary

Iron Mountain is seeking a motivated Customer Excellence Associate to join their Customer Excellence team in Bangalore.

Skills & Requirements

Must-have

  • 2-5 years customer service experience
  • CRM software proficiency
  • Microsoft Office suite knowledge
  • Complex problem-solving skills
  • Conflict resolution abilities

Nice-to-have

  • Fast-paced live environment experience
  • Cross-functional collaboration skills
  • Process enhancement mindset
  • Professional communication style

Key Requirements

  • 2-5 years of customer service experience
  • Strong CRM and Microsoft Office skills
  • Proven conflict resolution capabilities

Work Rights

Not specified

Tailored Resume

Cover Letter